GRINDING A DIAMOND – THE ITERATIVE DEVELOPMENT OF CITIZEN-INITIATED SERVICES

Many city administrations follow the smart city concept to grasp the potential of citizen participation. However, most participation concepts are not developed thoroughly, this leading to unexploited potential. Citizens are experts of their everyday life and are best aware of their personal needs. However, current forms of citizen participation stop at the idea phase of service engineering. Following design science research, we iteratively build and evaluate a so-called “digitalization street” which aims to systematically guide the citizens through the refinement and further development of their services. This digitalization street is implemented in a mid-size European city and integrates five modules which let citizens (1) describe their project proposal, (2) concretise according strengths, weaknesses, opportunities and threats, (3) identify the gain creators and pain relievers, (4) create their solution, (5) present their solution. Based on literature and a requirement elicitation workshop, a first instantiation of the artefact was developed. We contribute to the existing body of knowledge by presenting a framework for creating services based on a citizen-centric approach. We exhibit how the digitalization street can be implemented into existing processes in the city administration and help to increase the citizen participation from a project to an evaluated prototype

CITIZEN PARTICIPATION IN INCREASINGLY DIGITALIZED GOVERNMENTAL ENVIRONMENTS – A SYSTEMATIC LITERATURE REVIEW

Citizen participation in increasingly digitalized governmental environments can introduce fruitful capabilities to encourage citizens to engage in municipal affairs and through this take actively part in fostering smart cities’ effectiveness. However, the practical exploitation of recent knowledge is still not sufficiently operationalized, whilst research in this field yields various approaches focusing on diverse emphases. Therefore, the necessity of systematically collecting and afterwards analysing the existing literature towards this topic is obvious. This paper depicts a proceeding to systematically review the available literature towards the relevant research units on citizen participation. Overall, 48 topic-based papers were identified out of leading journals and conference papers about information systems. The main findings of the relevant papers were assessed to a proposed analytical framework consisting of increasing participation stages and two distinct focus groups namely government and citizens. Accordingly, the covered recent focus areas of research are identified to reveal where state-of-the-art research falls short. Consequently, the imperative of emphasising investigation regarding concepts for ICT-enabled services focusing the empowerment of citizens arises as being our contribution for guiding future research, whilst governments can practically benefit from the composed framework by using it for classifying, planning and implementing proposed participation activities

Leveraging Digital Co-Creation Platforms for the Systematic Creation of High-Quality Contributions in the Public and Private Sector

Zugleich: Dissertation, Universität Kassel, 202

MEASURING SERVICE QUALITY: A SYSTEMATIC LITERATURE REVIEW

Digital transformation of industries, technologies and society changed the way of service provision and led to changing requirements on service quality. Several models for measuring service quality exist within the literature. Literature reviews on these models mostly focus on the model structure to emphasize differences or commons in e.g. number of dimensions or context of measurement. The fol-lowing paper will raise this detailed level of investigation to a higher level. The main purpose is to provide an overview about different service quality measurement models within IS literature and em-phasize differences between these models compared to traditional measurement scales. A systematic literature review was conducted to structure the literature and reveal further research gaps. Findings were assigned to the service typology matrix of Jaakkola et al. (2017) to gain further research gaps for service quality measurement models directly related to socio-technical change as the two dimen-sions of the matrix reflect two important attributes of digitization. Beneath these gaps, findings indi-cate that service quality measurement models are e.g. context-dependent and offer several areas for further research. The results contribute to IS literature as they structure service quality measurement models from literature on the basis of different service forms and emphasize research gaps

Co-Creation durch Peers im digitalen Lernen – Wie Plattformen und Chatbots die Partizipation bei der Lernmaterialerstellung begleiten können

Gefördert im Rahmen des Projekts DEA

Fostering Interaction in Higher Education with Deliberate Design of Interactive Learning Videos

Interactive learning videos are increasingly used in higher education. By using interactive elements, learners can be actively involved in the learning process to enhance their interactions with the content, other learners, and the teacher. However, there are significant gaps in the design of such interactive learning videos: Mostly, instructors do not know which interaction elements they should use where in the video to support the learning process of their students. Based on a design science research approach, we develop reference guidelines to support developers in creating interactive learning videos in higher education that improve the interaction of learners. Based on Interaction Theory and a systematic collection of requirements from theory and practice, we identify research gaps and try to address them with our reference guidelines. Hence, we contribute to theory by providing generalizable reference guidelines for the development of interactive learning videos in higher education

Designing a Co-creation System for the Development of Work-process-related Learning Material in Manufacturing

Gefördert im Rahmen des Projekts DEA

Handlungsempfehlungen zur Gestaltung von Ko-Kreationsumgebungen in Produktionsumgebungen für die Entwicklung von arbeitsprozessintegrierten Lernmaterialien

Diese Broschüre ist im Rahmen des BMBF‐Projekts „Kontextsensitive Lerndienstleistungen im Arbeitsprozess der smarten industriellen Fertigung – Systematische Entwicklung und Pilotierung am Beispiel China (KoLeArn)“ entstanden. Das Projekt wird unter Projektträgerschaft des DLR (Förderkennzeichnen: 01BE17008A) durch das Bundesministerium für Bildung und Forschung (BMBF) gefördert. Die Laufzeit des Projekts ist vom 01.10.2017 – 30.06.2021